Shipping policy
Delivery
Last updated: 13 May 2026
1. Delivery Fees
Delivery is complimentary, regardless of your order total or destination.
The prices displayed on the Site are:
- in euros, inclusive of all taxes (French VAT), for deliveries within France and the European Union;
- exclusive of taxes for deliveries outside the European Union, to account for duties and taxes that may be levied upon arrival. The final price is automatically recalculated in your cart after you enter your delivery address.
For deliveries outside the European Union, customs duties, taxes, or other fees may be applied by the authorities in the destination country. The customer remains responsible, as the importer, for their settlement.
2. Delivery Times
Orders are prepared and dispatched from our workshops in Charquemont, France.
- Metropolitan France: delivery within 24 to 48 business hours
- Europe : delivery within 2 to 5 business days
- Outside Europe : delivery within 3 to 6 business days depending on destination
The indicated delivery times are estimates, commencing from the moment the package is handed over to the carrier. While deliveries are generally prompt, delays may occur due to logistical circumstances beyond our control. In the event of a delay, we will notify you via email.
In accordance with Articles L.216‑1 and L.216‑2 of the French Consumer Code, in the event of non-delivery by the agreed date or, failing that, within thirty (30) days after the conclusion of the contract, the customer may, after a formal notice has remained ineffective, terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium.
3. Carriers
Your orders are entrusted to reputable carriers, with online tracking and delivery requiring a signature.
- Metropolitan France and Europe: DPD
- Outside Europe : UPS
Delivery is made against signature; the delivery person may also ask for your identification to ensure the package is received correctly.
4. Tracking Your Parcel
Upon shipment of your order, you will receive a confirmation email containing your tracking number and a link to follow your parcel online.
Should you not receive any updates four (4) business days after placing your order, please contact us via our contact form, providing your order number, or by telephone at +33 3 81 68 67 67.
5. Package Reception
Upon receipt, we recommend inspecting the packaging for any damage and noting any visible issues on the delivery slip. To facilitate the processing of your claim, please report any incident (damage, missing item, damaged package, broken product) as soon as possible, ideally within twenty-four (24) hours, via our contact form.
This recommendation is without prejudice to your statutory warranties (warranty of conformity and warranty against hidden defects), which are exercised under the conditions and time limits provided by law.
6. Order Cancellation
You may request to cancel your order within 24 hours of payment, by calling +33 3 81 68 67 67 or via our contact form, specifying the reason and your order number.
Please note: charges may apply if your order includes resizing of an FKM strap that has already been adjusted in our workshop.
7. Shipping and Return Address
MH DIFFUSION SARL
9 rue de la Première Armée
25140 Charquemont – France
