Frequently Asked Questions
To best assist you, we have compiled answers to the most frequently asked questions about our watchmaking creations and services.
Order
As soon as your order is shipped, you will receive an email containing your tracking number. Use this number by clicking on the link relevant to your destination:
You can pay for your order simply and securely using the following methods:
- Credit Card (Visa, Mastercard, American Express)
- Paypal
- Digital Wallets: Shop Pay, Apple Pay
For payment by bank transfer or any other inquiries regarding payment methods, please contact us directly via our contact form.
If you have not received any updates four business days after placing your order, please contact us via our contact form and provide your order number received by email, or call us at 03 81 68 67 67. We will ensure this situation is resolved promptly.
You may cancel your order within 24 hours of payment by contacting us by phone at 03 81 68 67 67, or via our contact form, stating the reason for your cancellation and your order number.
Please note that fees may apply if your order includes a pre-sized FKM strap.
Delivery
Delivery is complimentary, regardless of your order total.
- Within mainland France: delivery within 24 to 48 hours.
- Worldwide: delivery within 3 to 6 business days, depending on destination.
For deliveries outside the European Union, customs duties may apply. To offset these costs, watches are sold tax-free to customers residing outside the EU. The exact price will automatically update in the order form after you enter your shipping address.
We ship orders via DPD (France) and UPS or DHL for deliveries outside the European Union. While deliveries are typically prompt, delays may occur due to logistical circumstances beyond our control.
- France: please allow 24 to 48 hours for delivery.
- European Union: between 2 and 5 business days.
- Outside the EU: between 3 and 6 business days, depending on destination.
If your package has not arrived after this period, we invite you to check its status using your tracking number. Should any persistent issues arise, please do not hesitate to contact us via our contact form or by phone. We will make every effort to assist you promptly and ensure a satisfactory shopping experience.
Yes, all our shipments are secured. In France, delivery is handled by DPD, with delivery requiring a signature. The delivery person may also ask you to present identification to ensure the package is received correctly.
For international deliveries, shipments are handled by UPS, with the same security guarantees.
Our shipments are handled by reliable and recognized carriers:
- DPD for deliveries within mainland France
- UPS for deliveries to countries outside the European Union
Each shipment is tracked and delivered against signature to ensure secure delivery.
Feedback
You have 14 days from the date of receipt.
The item must be new, unworn, and tagged, in its original packaging.
For detailed instructions, please visit our dedicated page: Returns.
Should you wish to make a return or exchange, please contact us via our contact form, specifying your order number and the reason for return.
Our customer service will assist you at every step of the process to ensure prompt and seamless handling.
For further details, please also consult our dedicated page on return conditions.
