ORDER

How do I track my package?

Track your parcel using your parcel tracking number received by email on the following site: https://www.chronopost.fr/fr#/step-home

What are the payment methods offered by HERBELIN?

It is possible to pay for your purchases by credit card (MasterCard/Visa) or PayPal.

You can also pay for your purchases in 3 or 4 installments free of charge via our partner ALMA (in France only).

To pay by bank transfer, please contact us at this address: contact@herbelin.com.

I have no news of my package, what should I do?
If you have not received your package within 4 working days, please contact us by email: contact@herbelin.com or by phone: 03 81 68 67 67
Can I cancel my order?

You can cancel your order within 24 hours of your payment by phone by calling 03 81 68 67 67

DELIVERY

Are there delivery charges?

Delivery is free regardless of the amount of your order.

Only customs fees are your responsibility if you live in a country outside the European Union.

When will I receive my package?
  • In France: within 1 to 2 working days
  • In the European Union (outside France): within 3 to 6 working days
  • Outside the European Union: the time depends on your country
Are the shipments secure?

Your package will be delivered by Chronopost. The delivery person will ask you to present an identity document and the delivery will be against signature.

What is the transport company?

Our shipments are insured by the transport company Chronopost.

RETURNS

What are the return conditions?
You have 14 days* from the date of receipt of your package to return it to us or make an exchange. The item must be new and tagged.

For more information: Returns

How do I return my product?
To return your item or make an exchange, please contact us by email at the following address contact@herbelin.com. Upon receipt of your request, you will receive a Chronopost label by email so that you can return your package to us free of charge. Then simply print the transport label, stick it on your package and drop it off at a post office.

For more information: Returns

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